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Saturday, October 10
Saturday, October 10
8:00am-11:00am Pacific
8:00am-11:00am Pacific
Online, Zoom
Online, Zoom
Professional Development Focus
Interpreters are often taught how to interpret, prepare for assignments, and make ethical decisions, but considerably less attention is given to the experience we create for the people with whom we work.Customer service in interpreting is not about pleasing everyone or compromising professional judgment. It is about recognizing that interpreters work within a service profession and interact with multiple stakeholders, including Deaf consumers, hearing consumers, agencies, businesses, customers, schedulers, colleagues, and interpreting teams.Through discussion, self-assessment, scenarios, and practical application, participants will examine how their communication, professionalism, responsiveness, adaptability, and interpersonal choices influence the experience of those around them and their professional reputation.Professional Development Focus
Objectives
By the end of this workshop, participants will:Objectives
Identify the various consumers, stakeholders, and professional partners involved before, during, and after interpreting assignments and distinguish their differing service needs and expectations.
Evaluate their own customer-service practices using a guided self-assessment focused on communication, professionalism, responsiveness, interpersonal interactions, and follow-through.
Apply at least three customer-service strategies that strengthen professional relationships, support effective interpreting environments, and enhance the experience of Deaf consumers, hearing consumers, agencies, customers, and interpreting teams.
Co Presenter
Co Presenter
Andrea Lust is a Nationally Certified ASL interpreter working in Southern California. An African American who identifies as Female, Ms. Lust holds degrees in the following areas of study: Marketing, Corporate Law, Linguistics and Deaf Studies with a focus on ASL Interpreting. She is currently the owner of ADL Interpreting serving as a freelance interpreter in Southern California for 20 years.
Ms. Lust serves the Deaf/Hard of Hearing/Deaf Blind community in the medical, conference, post-secondary, and legal areas of interpreting. Ms. Lust has served on the board of SCRID for more than 10 years in various positions and has also used her interpreting and linguistic skills to advise clients on communication access.
Ms. Lust serves the Deaf/Hard of Hearing/Deaf Blind community in the medical, conference, post-secondary, and legal areas of interpreting. Ms. Lust has served on the board of SCRID for more than 10 years in various positions and has also used her interpreting and linguistic skills to advise clients on communication access.
Co Presenter
Co Presenter
Marcus Gunter is an experienced instructor, mentor, and certified interpreter with over 20 years in the field. He has studied at American River College, CSU Northridge, and Western Oregon University, providing him with a well-rounded approach to interpreting theory and practice. With additional expertise in education and technology, Marcus combines these fields to enhance interpreting work and shares his passion for lifelong learning with others in the profession.
Registration and Cost
Registration for participants is $35. Cancellations made by October 5, 2026 will receive a refund of the total amount paid minus a 5% processing fee. No refunds will be given after October 5, 2026. No partial participation or partial CEUs will be given.Registration and Cost
Register by October 9 by clicking the button below!
CMP/CEU Information and Accommodations
Our CMP/CEU sponsor, Vancro Integrated Interpreting Services (VIIS), is an approved RID CMP sponsor for Continuing Education Activities. This workshop is offered for 0.3 CEUs in the Professional Studies area at the “Little to No” Content Knowledge level. Participants will receive a certificate of attendance. The target audience for this activity is newly graduated ASL interpreters and working interpreters stepping into the freelance world.As always, Educo and VIIS are committed to offering educational opportunities free from discrimination and bias. For accommodations contact: info@educointerpreting.comCMP/CEU Information and Accommodations
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